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Redefining Psychological Safety – The Role of Executive Coaching
By Angela Cox, last updated April 1, 2024

Picture this scenario. You’re at work, part of a team tackling big projects. But there’s something special about this team. You feel comfortable speaking up, and sharing ideas, even if they’re a bit out there. That’s because you know your coworkers won’t shoot you down or make you feel silly. This feeling of comfort, of being able to take risks without fear—it’s what we simply call psychological safety. But how is this important?

Psychological safety is like the secret sauce of successful teams. It’s what makes people feel okay to speak their minds, share new ideas & concerns, and try new things without worrying about being judged or punished. And let’s face it, when people feel safe, they perform better, they’re more creative, and they’re happier at work, which helps with the overall efficiency of a workplace. As a life coach or executive coach, it’s important to understand what this ideal represents. You see, psychological safety is not just a feel-good concept; it’s a critical factor in team performance and organisational success.

But here’s the thing. While companies talk a lot about creating this kind of safe physical & mental space for their clients & teams, it’s not something they can just snap their fingers and make happen. Sure, they can set up the right policies and put posters on the walls about openness and trust, but true psychological safety goes deeper than that.

It’s about each person feeling safe in their own skin, feeling confident enough to speak up even when it’s scary. And that’s where individual agency comes in. It’s about each of us deciding for ourselves whether we feel safe or not, based on our own beliefs, experiences, and how our brains are wired.

So, in this article, we’re going to dive into what psychological safety really means, why it’s so important and why organisations must prioritise individual well-being for true psychological safety. But we’re also going to shine a light on the role each of us plays in feeling safe at work and the critical role of executive coaches in nurturing employee confidence. Because when we understand that, we can start to build workplaces where everyone feels truly safe, valued, and able to do their best work as coaches.

Understanding Psychological Safety

Psychological safety is a term that’s been gaining traction in workplaces around the world, and as we can now see, for good reason. Back in 1999, Harvard Business School professor Amy Edmondson coined the term “psychological safety” for the first time, setting off a wave of research into its workplace benefits.

It turns out, people really value feeling psychologically safe at work too. In fact, according to a survey done by McKinsey & Company, a whopping 89 percent of employees agreed that it’s one of the most crucial matters for them.

Think about it. From medical teams saving lives in hospitals to software developers at tech giants, psychological safety consistently pops up as a key predictor of success. Psychological safety leads to better decisions, higher quality, and more innovation.

The Role of Executive Coaching in Cultivating Psychological Resilience

Psychological resilience, often hailed as the main ingredient of effective leadership, surrounds an individual’s capacity to bounce back from setbacks, adapt to change, and maintain a sense of well-being in the middle of turbulent circumstances. Rooted in cognitive, emotional, and behavioural processes, resilience allows leaders to confront challenges with a constructive mindset, cultivate optimism, and persevere in the face of adversity.

When it comes to Executive coaching though, it serves as a personalised and transformative journey that empowers leaders to unlock their full potential furthermore, enhancing self-awareness, and sharpening critical leadership competencies. Grounded in evidence-based practices and tailored interventions, executive coaching provides a supportive space for leaders to explore challenges, identify growth opportunities, and develop actionable strategies for success along the way through psychological safety.

Importance of Psychological Safety in Today’s World

In the modern times of 2024, this concept is more essential than ever. With the rise of remote work and hybrid setups, creating a psychologically safe workplace has become more challenging for leaders. When your team isn’t all in the same physical space, building trust and connection can feel trickier. Imagine trying to foster a sense of security when most interactions happen through a screen and casual chats by the water cooler are a thing of the past. As coaches, it’s important to understand what leaders & clients have to go through in a modern setting.

But here’s the thing—remote work also offers unique opportunities for leaders to nurture psychological safety, if they’re willing to adapt. In virtual meetings, for example, you can really focus on each person’s face without feeling awkward about it. It’s like having a front-row seat to their emotions and values, which can deepen understanding and connection. That is why as coaches, it’s important to adapt & evolve with the connected industries.

Also, have you noticed how some people feel more comfortable expressing themselves in writing than speaking up in person? In virtual meetings (Ex: Soom, Google Meeting) typing in the chat can be a game-changer for those who find it easier to share their thoughts that way. 

Leaders who acknowledge and appreciate this form of communication show they value everyone’s input, no matter how it’s delivered. It doesn’t matter if a person is an introvert or an extrovert, what matters is the ideas they bring to the table, by any means necessary.

So, while the way we work might be changing, the need for psychological safety remains as crucial as ever. It just means leaders need to get creative about how they foster it in a digital world.

How to Help Create Psychological Safety at Work as a Coach

As an executive coach, fostering psychological safety within your client’s teams is paramount for driving success and well-being in the workplace. Here are some practical strategies to help create a culture of psychological safety, that you can forward to your clients.

1. Show Your Engagement

Demonstrate your commitment to your team by being fully present during interactions. Avoid distractions like checking emails or messages during meetings. Make eye contact and actively listen to what others have to say. By showing genuine engagement, you signal to your team that their thoughts and opinions matter and that speaking up is not only accepted but encouraged.

2. Embrace Imperfection

Strive for excellence, but avoid fixating on perfection. Understand that mistakes are inevitable and can be valuable learning opportunities. Avoid reacting impulsively to errors and instead focus on solutions. Cultivate a culture where team members feel safe to acknowledge mistakes and collaborate on finding solutions without fear of blame or retribution.

3. Foster Diversity and Inclusion

Promote diversity, equity, and inclusion within your team. Ensure that team members come from diverse backgrounds and feel valued for their unique perspectives and contributions. Encourage authentic expression and create a sense of belonging where everyone feels respected and accepted for who they are.

4. Cultivate Self-Awareness

Encourage self-awareness among team members by openly discussing individual preferences, work styles, and communication preferences. Utilise tools like behavioural assessments to help team members gain insights into their strengths and preferences. By understanding and respecting each other’s differences, team members can collaborate more effectively and build trust.

5. Communicate with Compassion

Lead with compassion and empathy in your communication. Show genuine concern for the well-being of your team members and create an environment where they feel comfortable expressing their thoughts and feelings. Use inclusive language and actively listen to understand the perspectives of others. When team members see that their leaders care about them as individuals, they are more likely to feel safe and supported.

Challenging Traditional Approaches

Now that we understand the methods that we can use to build psychological safety at work, it’s time we understand the importance of challenging traditional approaches. 

You see, despite the noble intentions behind organisational efforts to foster psychological safety, there’s a glaring oversight: the failure to address individual needs. Too often, companies rely on blanket strategies and one-size-fits-all solutions, assuming that what works for one person will work for everyone. But the reality is far more nuanced.

Consider this. Each individual brings a unique set of experiences, beliefs, and traumas to the table. What might make one person feel safe and supported could have the opposite effect on someone else. Yet, traditional approaches to psychological safety often overlook this diversity, leading to a mismatch between the intended outcome and the actual impact.

Furthermore, blanket approaches tend to overlook the complexities of individual experiences and traumas too. What may seem like a minor inconvenience to one person could trigger deep-seated anxieties or insecurities in another. By failing to acknowledge and address these individual nuances, organisations risk perpetuating environments where some individuals feel excluded or marginalised.

Aligning Organisational Goals with Individual Realities for Lasting Change

Imagine your organisation as a bustling ecosystem where each member plays a crucial role. Now, picture a scenario where everyone’s efforts align seamlessly with the overarching goals, like synchronised dancers moving to the same rhythm. This is certainly the ideal goal for any organisation.

At its core, this concept revolves around harmonising the aspirations and motivations of individuals with the collective mission of the organisation as well. It’s not merely about setting targets from the top down; it’s about fostering a culture where every team member feels a personal stake in the journey towards success.

To achieve this alignment, leaders need to don their detective hats and delve into the intricate nuances of their team members’ realities. It’s like uncovering hidden treasures – each individual brings unique talents, aspirations, and perspectives to the table. By understanding these personal motivations, leaders can tailor organisational goals in a way that resonates with each member.

But it’s not a one-way street. Effective communication is the glue that binds individual realities with organisational objectives. It’s about creating an open dialogue where team members feel heard and valued. This fosters a sense of ownership and commitment, transforming mere goals into shared missions.

Moreover, flexibility is key. Organisational goals shouldn’t be set in stone; they should adapt and evolve alongside the dynamic realities of individuals. Recognising and accommodating diverse work styles, preferences, and life situations fosters a culture of inclusivity and empowerment.

Lasting change doesn’t happen overnight. It’s a journey marked by small victories and occasional setbacks. However, when organisational goals align authentically with individual realities, the resulting synergy becomes the catalyst for transformative change. It’s like igniting a chain reaction where every individual contribution propels the organisation towards greater heights.

Paseda360’s Approach

At Paseda360, we view psychological safety not just as a buzzword but as a fundamental pillar of organisational success. However, our approach goes beyond the conventional methods often employed by organisations. Instead, we recognise the profound impact that individual experiences and beliefs have on one’s sense of safety in the workplace.

Tailoring our approach towards both life coaches and executive coaches, Paseda360 offers a unique perspective on psychological safety—one that acknowledges the diverse needs and backgrounds of individuals. Through our specialised coaching programs, we prioritise the importance of executive coaching in fostering resilience, healing past traumas, and reframing perspectives.

Executive coaching serves as a catalyst for personal growth and transformation, providing individuals with the tools and support they need to overcome limiting beliefs and embrace their full potential. At Paseda360, we understand that true empowerment comes from within, which is why our coaching philosophy centres on empowering individuals to take ownership of their journey towards psychological safety.

By addressing the root causes of fear and insecurity, our coaching programs enable individuals to cultivate a deep sense of confidence and self-assurance. Whether it’s through targeted interventions, reflective exercises, or personalised coaching sessions, Paseda360 equips individuals with the skills and mindset needed to thrive in today’s complex organisational landscape.

Moreover, Paseda360 challenges conventional wisdom by recognising the value of life coaching in complementing traditional executive coaching methods. We understand that personal and professional growth are deeply intertwined, and that’s why our holistic approach encompasses both aspects of individual development.

Through life coaching, we delve into the deeper layers of personal identity, purpose, and fulfilment, empowering individuals to align their professional aspirations with their core values and beliefs. By bridging the gap between personal and professional growth, Paseda360 enables individuals to unlock their full potential and create lasting change in both their professional and personal lives.

In essence, Paseda360’s approach to psychological safety transcends traditional boundaries, offering a holistic and personalised approach that empowers individuals to thrive in every aspect of their lives.

Final Words

Ideally, our journey through understanding psychological safety emphasises its individual nature, shaped by personal experiences and beliefs. Executive coaching emerges as a powerful tool, empowering individuals to navigate their inner landscapes and thrive in organisational settings. 

It’s imperative for organisations to prioritise tailored approaches to psychological safety through executive coaching partnerships. By investing in individual well-being, organisations foster environments where every voice is valued, driving innovation and success. Let’s commit to creating cultures of psychological safety where individuals feel empowered and supported to bring their authentic selves to work, ensuring a workplace where everyone can thrive.

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